SessionM, Inc.

Opportunity (Remote)

Be the primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins.  Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

Responsibilities

• Key partner to business and IT stakeholders
• Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
• Collaborates on new opportunities and helps solution

Requirements

• Bachelor's degree in Computer Science or equivalent experience
• Demonstrable knowledge of software architectures
• Familiarity with modern-day software environments.
• 3+ years' experience in technical client facing or account management roles
• Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are necessary.
• Position may require some travel and availability for off-hours support required.
• Strong written and verbal communication skills
• Out-of-the box thinker and able to work independently

Comp & Benefits

• Competitive compensation based on experience level
• Healthcare HMO & PPO
• Stock options and 401k